Privacy Policy - Bremer

Information Collected

• Directly from users: Name, contact info, payment details, account credentials, and location data.
• Automatically: IP address, device info, browser type, cookies, and online activity.
• Via third parties: Social media and web interactions.

Payment Information

We strive to provide a smooth and reliable experience. If you have made a payment using a credit or debit card and need to cancel your order, the following conditions apply:

Order Cancellation and Refund Process:

• If your order is still in the "Placed" state (i.e., not yet confirmed), you can cancel the order directly through the platform. In this case, the refund will be automatically processed to your original payment method.
• Once the order status changes to "Confirmed", cancellations and refunds must be requested by contacting us through our hotline 19113 . Please note that if the order has already entered preparation or delivery, it may not be possible to cancel or issue a refund.

To request support or a refund, please contact us through the hotline 19113 with your order details, including the transaction ID and reason for your request.

Approved refunds will be processed to the original payment method within 5–10 business days.

How Information is Used

• Process orders and payments.
• Provide personalized content and promotions (with consent).
• Customer service and communications.
• Business analysis and improvement.
• Fraud prevention and legal compliance.

Sharing of Information

• Shared with trusted vendors providing services such as order fulfillment, analytics, and IT support.
• Never sold to third parties.
• May be disclosed as required by law or for safety/security reasons.

Children’s Privacy

• Limited information may be collected from children under 13, with parental consent.
• Parents can review or request deletion of their child’s data.

Your Choices

• Opt out of marketing communications at any time.
• Request to access, correct, or delete personal data.

Cookies & Tracking

• Cookies and similar technologies used for analytics, personalization, and advertising.
• Users can manage cookie preferences via browser settings.

Data Security & Retention

• Security measures are in place to protect data.
• Information is kept as long as necessary for operational or legal purposes.

Terms & Conditions - Bremer

Applicability

• Applies to all online services of Bremer in Gehan Al Sadat, El Mansoura, Dakahlia Governorate, Egypt.
• Users must be at least 16 years old; 16–17 require parental agreement.
• Acceptance of terms includes waiver of jury trials and class actions.

User Responsibilities

• Ensure devices and accounts are secure and compliant.
• Do not use the services while driving or operating a vehicle.

Company Rights

• Bremer may change, update, or terminate online services at any time.
• All content and technology are proprietary and protected.

Loyalty Program & Offers

• Offers are time-limited and subject to availability.
• Participation in loyalty programs requires a registered account.
• Suspicious or fraudulent activity can lead to account suspension.

• Use services for illegal purposes.
• Copy, modify, or reverse-engineer any part of the service.
• Use bots or scraping tools to access the platform.

Communication Preferences

• Users can manage how they receive messages (email, SMS, push notifications).
• Transactional messages may still be sent even if marketing is disabled.